Shipping policy

Delivery Costs

• Standard North Island: $10

• Standard South Island: $17.50

• Free Standard Freight: Orders over $100 (to one NZ address only)

• Guaranteed Next Day (Auckland suburbs): $16

• International Freight (Australia only): $35

We currently only offer international delivery to Australia.

Order Dispatch

• Orders are dispatched Monday to Friday.

• Orders placed after 3pm Friday–Sunday will be processed Monday morning.

• We recommend avoiding Monday delivery due to weekend courier depot conditions for perishable goods.

• Orders placed by 9am will be prioritised for same-day dispatch.

Delivery Timeframes

• Auckland: Next day

• North Island: 1–2 days

• South Island: 2–3 days

• Rural: Additional 2–3 days

• No delivery on weekends or public holidays

Signature Requirements

All deliveries require a signature. If no one is home, a “card to call” will be left.

If the property has a Permission to Leave (PTL) on file and weather damages the parcel, we cannot offer a refund.

Tracking

You’ll receive a tracking number via email once your order is packed. If the link doesn’t show status immediately, please retry after 12–24 hours.

Track your parcel: NZ Post Tracking Tool

Same Day Deliveries (Auckland only)

For same-day Auckland delivery via 3hr or 75min Pace Courier, call our factory on 09 445 6001
Subject to availability. Not available outside Auckland.

Pickup Orders

We will email you when your in-store pickup order is ready. Orders are held for 30 calendar days. After this, uncollected orders are cancelled with no refund unless prior arrangement has been made.

Delivery Date Requests

You may request a preferred delivery date at checkout. We aim to meet it but cannot guarantee it due to courier delays.

During peak seasons, we may dispatch early to avoid delays.

Seasonal, Weekend & Holiday Restrictions

We do not deliver on weekends or the following public holidays:
New Year’s Day, January 2nd, Auckland Anniversary Day, Waitangi Day, Anzac Day, Good Friday, Easter Sunday, Easter Monday, King’s Birthday, Matariki, Labour Day, Christmas Day, Boxing Day.

Please observe delivery cut-off dates during Christmas and seasonal occasions.