FAQS

Online Ordering

Can I choose a specific delivery date?

We work with a courier company and it is very hard for us to ask for a specific date. What we do is add on a 'don't open until' label. This means if it does get there early the recipient can see you don't want them to open it yet.

Can I get my gift delivered on Christmas Day, Easter Sunday or Valentine’s Day if it falls on a Weekend?

As we work with a courier service we are unable to deliver on public holidays. Auckland does have a Saturday morning deliver option available however the courier service will not guarantee this. If Valentine’s Day falls on a Saturday you need to choose Saturday delivery. Unfortunately if it falls on a Sunday we cannot deliver on the day.

When do you retrieve orders if I place an online order?

We retrieve orders between 9am - 5pm New Zealand time Monday - Friday.

Once I place my order when will it be delivered?

Orders are generally dispatched from Monday to Thursday. This is because we don't want chocolate sitting at the courier depot over the weekend. Unfortunately due to using a courier service we are unable to do Saturday and Sunday deliveries. Our courier picks up approximately 10am and approximately 3pm at the end of the day, once we have received an order we get the gift on the earliest courier we can, unless you have added a do not open until label. In this instance we try and get your parcel arriving as close as possible to this day. - Auckland, overnight (order must be received by 12pm day before) - North Island, overnight main centres, two business nights, (order must be received by 12pm) - North Island Rural Delivery, three to five working nights (order must be received by 12pm) - South Island, three working days , Kaikoura areas and past Christchurch can take five days depending on the roads. - South Island Rural Delivery , three to five working days. - One hour, same day, prices available on request.

Do you use signature required couriers?

We only send our parcels on signature required couriers, if your recipient is not at home the courier will leave a card for the person to contact them and arrange a time to have the parcel delivered.

Can I get my order delivered to a hospital?

Yes you can. When delivering to a hospital we are only responsible for the parcel getting to the hospital it then needs to be processed through the hospital system to get to the appropriate person, this can take a number of days.

Can you deliver to P.O Boxes?

We are unable to deliver to P.O Boxes.

Is my address a rural address?

If you are not sure if your delivery address is a rural address, please phone Courier Post on 0800 2687437 and speak to an operator who can help with this. If you do not select a rural delivery when it is required, this will result in a delay in the delivery of your order as the parcel will not be allocated to the correct courier driver.

How will I know my parcel has been delivered?

We will provide you with a tracking number and the website to trace your parcel should there be any concerns.

Do you deliver overseas?

Yes we do, we deliver overseas on a case by case basis and get a quote from the post office once we know what you would like to order. Order like you would normally online and select the overseas delivery option. We will pack your item weigh it and contact the post office for a quote. Once we have had payment from you for the delivery we will take it to the post office to be delivered overseas.

Why does your delivery cost what it does?

As a lot of our product is in boxes and beautifully presented we cannot use courier bags and must use boxes. We also use courier services where we know what time we can expect a parcel to be couriered in so it isn’t left in the heat of a van for a few days. We also insist on using a signature required delivery to ensure your parcel gets to you or the gift recipient on time.

Is my credit card information secure?

We use an external secure credit card processor, we never see your card number. The company is called DPS, please see details on their security on the www.paymentexpress.com website.

What do you do with my personal details?

We never pass on personal details to any 3rd parties

My credit card was stolen and there appears to be a purchase with your company?

If this happens please contact us immediately. We do have instances where people have tried to place an order with lots of different credit card numbers (we only see the last few digits of the card number) If this happens a number of times and the payments keep failing and one goes through eventually we do not supply but immediately credit the card back for the amount through our secure DPS service as it is obviously suspicious. If we are unsure we contact the via the phone number provided. Should you experience any problems please contact us immediately on +64 9 445 6001 or email info@devonportchocolates.co.nz