Terms of service

Orders

Devonport Chocolates is not obliged to accept all orders. Once accepted, your order will be fulfilled unless cancelled in writing before dispatch.

All orders must be paid in full before dispatch and are charged in New Zealand Dollars (NZD).

We reserve the right to substitute gift hamper items with similar items of equal or greater value if out of stock. For other products, we will contact you before dispatch if an item is unavailable.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Pricing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include shipping, handling, customs, or import charges.

Prices posted in our online store may differ from those offered in our physical stores or on third-party sites. From time to time, we may offer promotions governed by separate terms. If there is a conflict between promotion terms and these Terms of Service, the promotion terms will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account details, including email address and payment details, to complete transactions and contact you as needed.

You represent and warrant that:

• The credit card information you provide is true, correct, and complete;

• You are duly authorised to use the credit card for the purchase;

• Charges will be honoured by your credit card company;

• You will pay the posted prices and any applicable shipping, handling, and taxes.

Delivery Responsibility

Once a product is delivered per customer instructions and our delivery policy (accepted at checkout), Devonport Chocolates is not liable for issues arising from missed deliveries or recipient absence.

Customers are responsible for providing correct and complete delivery information. We do not take responsibility for delayed or failed deliveries due to inaccurate information.

Addressing Requirements

Please ensure full details are provided for unit, apartment, or office deliveries, including building names and company names where relevant.

Deliveries to hospitals must include ward and room number. We cannot guarantee delivery before discharge.

Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss passes to you.